http://blogs.technet.com/b/servicemanager/archive/2012/01/25/creating-a-user-classification-field-using-the-authoring-tool.aspx
New SCSM Self Service Portal -> Customize with no Web developement
In this blog I will share An updated End User Portal for SCSM using the released source code version (Zipped file at the end of this blog post) http://blogs.technet.com/b/servicemanager/archive/2011/03/02/service-manager-portal-source-code-released.aspx Provide steps to update your existing portal with the new portal
