Upgrading SCSM 2010 SP1 to CU3

· Disable all connectors on the SCSM management server (CMDB)

· Create an Encryption key backup for all Management servers

· Backup all SCSM databases and the SSRS databases

· Backup all management packs

· Backup all DLLs for the custom MPs (e.g. Exchange connector)

· Install CU on DW

· Install CU on SCSM CMDB server and all secondary management servers

· Enable all Connectors

· Install CU on all consoles in use

· Install the Authoring Tool update on all systems with the Authoring tool installed on

Detailed Steps

Disable all Connectors

In the SCSM Console |Administration Node |Connectors
Connector disabled message

Create and Encryption key backup for all Management servers

Create a local folder e.g. C:\BKUPEN
Insert the SCSM installation media (e.g. SCSM with SP1 ) | Navigate to  .\AMD64\Tools\SecureStorageBackup\SecureStoragebackup.exe  |Run as  Administrator
Click Next
Select Backup the Encryption Key | Next
Browse to the location you will be storing the Encryption Key file
Specify a filename with a .BIN extension
Provide a password
Click Next
Copy the Encryption files to a network location

Backup all SCSM databases and the SSRS databases

Process using SQL Server Management Studio
Right Click the database to be backed up | Tasks |Backup….
Select the media type |In this example you can back up to the local disk using the default SQL backup location |using a filename identifying the database e.g. ServiceManager.BAK
Repeat for all DBs
Ensure the Backups are stored anywhere other than the SQL servers local drives

Install CU3 on DW

Download the update | right Click | Run as administrator
Read and Agree |Install
Update starts
Close
Check services and if the Data Access Service is not running, start it

Install CU3 on all other management servers starting with Workflow /CMDB Management Server (Use same steps as DW update above)

Enable all Connectors

In the SCSM Console |Administration Node |Connectors
Connector Enabled message

Update all Management Consoles

In the next post, I will show you how you can use SCCM 2007 to deploy the CU to all your consoles.