Problem statement: The Service manager team announced support for SharePoint 2010 SP2. This support allows the installation of the Self-Service portal on Windows Server 2012/2012 R2. When you attempt to install SharePoint 2010 without SP2 on a Windows Server 2012/2012
Creating a User Classification Field Using the Authoring Tool
http://blogs.technet.com/b/servicemanager/archive/2012/01/25/creating-a-user-classification-field-using-the-authoring-tool.aspx
Upgrading SCSM 2010 SP1 to CU3
· Disable all connectors on the SCSM management server (CMDB) · Create an Encryption key backup for all Management servers · Backup all SCSM databases and the SSRS databases · Backup all management packs · Backup all DLLs for the
SCSM From Framework to Real Work Part III -> Reporting Delegation
Enabling Reporting for SCSM Non Administrators By Default only Service Manager Administrator role can see the reporting Icon in the Service Manager Console. To allow other SCSM Console users to view reports, perform the following steps
New SCSM Self Service Portal -> Customize with no Web developement
In this blog I will share An updated End User Portal for SCSM using the released source code version (Zipped file at the end of this blog post) http://blogs.technet.com/b/servicemanager/archive/2011/03/02/service-manager-portal-source-code-released.aspx Provide steps to update your existing portal with the new portal
SCSM From Framework to Real Work Part II
In part I of this series we explored the link between current frameworks and how we do our real work. We also discussed how SCSM takes you from framework to real work with less risk and more business benefit by
