Problem statement: The Service manager team announced support for SharePoint 2010 SP2. This support allows the installation of the Self-Service portal on Windows Server 2012/2012 R2. When you attempt to install SharePoint 2010 without SP2 on a Windows Server 2012/2012
Improving the SCSM 2012 Active Directory connector performance with LDAP filters
Thanks to Kathleen Wilson for her input and review. The Challenge The SCSM Connector performs best when you limit the import to relevant data only (actual users, groups and computers you intend to use in SCSM processes). The question is
On the Cloud Tour with the MVPs
I have been invited to join a team of MVPs to present at a number of road show events in November 2013. The session I will be delivering is the System Center Integrated track. The first session will be at
Get your System Center recipes here
It has been a while since my last blog post. Has it? I have been in the authoring kitchen, cooking up the System Center Service Manager and Orchestrator recipes. Recipes ready for you are available here: System Center 2012 Service
New SCSM 2012 Recipes from Top of Europe
A book with practical tips and task steps brought to you from the European crew: Visit the Packt Publishing site for great deals on the book and other titles and also on Amazon: System Center 2012 Service Manager Cookbook
Creating a User Classification Field Using the Authoring Tool
http://blogs.technet.com/b/servicemanager/archive/2012/01/25/creating-a-user-classification-field-using-the-authoring-tool.aspx
Removing the Sample Incident Management Configuration – Support Tiers 1, 2, 3
http://blogs.technet.com/b/servicemanager/archive/2012/05/09/removing-the-sample-incident-management-configuration-support-tiers-1-2-3.aspx
SCSM Console Cumulative updates management using SCCM 2007
SCSM cumulative updates often require all management consoles to be updated once the infrastructure servers are updated. If you have a large amount of consoles this can be tedious. See my previous post for infrastructure upgrade steps: https://itprocessed.com/2011/12/upgrading-scsm-2010-sp1-to-cu3/
Upgrading SCSM 2010 SP1 to CU3
· Disable all connectors on the SCSM management server (CMDB) · Create an Encryption key backup for all Management servers · Backup all SCSM databases and the SSRS databases · Backup all management packs · Backup all DLLs for the
SCSM Framework To Real Work Part IV-> AV Exclusions
An area often overlooked during deployment of infrastructure applications is, exclusions from real-time scanning engines. Below is the list of files and directories recommended for exclusion for SCSM (based on Forefront Protection) Service Manager 2010 Files and Folders%ProgramFiles%\Microsoft System Center\Service
SCSM From Framework to Real Work Part III -> Reporting Delegation
Enabling Reporting for SCSM Non Administrators By Default only Service Manager Administrator role can see the reporting Icon in the Service Manager Console. To allow other SCSM Console users to view reports, perform the following steps
New SCSM Self Service Portal -> Customize with no Web developement
In this blog I will share An updated End User Portal for SCSM using the released source code version (Zipped file at the end of this blog post) http://blogs.technet.com/b/servicemanager/archive/2011/03/02/service-manager-portal-source-code-released.aspx Provide steps to update your existing portal with the new portal
SCSM From Framework to Real Work Part II
In part I of this series we explored the link between current frameworks and how we do our real work. We also discussed how SCSM takes you from framework to real work with less risk and more business benefit by
SCSM From Framework to Real Work Part I
The latest addition to the System Center suite of products requires a change in mind set and approach to unleash the value and benefits to organisations who invest in it. In this blog we will explore The connection between frameworks
Asset Management with SCSM and SCCM -> SAFE with Provance -> The 80<->20 Story
It is a known principle that 20% of challenges have an 80% negative impact on the business/technological Environment. The converse is 20% of value add processes have an 80% positive impact on the business/technological environment. In this blog we will
